Shipping policy

Shipping Policy

Order Processing All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your order details once your purchase is complete.

Shipping Times We ship worldwide from our fulfillment center. Delivery typically takes 10 to 20 business days from the date of shipment. Please note that these are estimates and not guarantees. Delays may occur due to customs processing, weather conditions, or other factors beyond our control.

Tracking Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your delivery. Please allow 3 to 5 business days after shipment for tracking information to become active.

Customs and Import Duties Romeo Pianna ships internationally. Your order may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the sole responsibility of the customer. Romeo Pianna has no control over these charges and cannot predict their amount.

Lost or Delayed Packages If your package has not arrived within 30 business days of your shipping confirmation email, please contact us at [your SAV email]. We will investigate the issue and work to find an appropriate resolution, which may include reshipping your order or issuing a refund.

Address Accuracy Customers are responsible for providing accurate and complete shipping information at checkout. Romeo Pianna is not responsible for orders delivered to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at [your SAV email] before your order is shipped.

Contact For any shipping-related inquiries, please reach out to our customer support team at contact@aftersales-hub.com. We aim to respond within 24 to 48 business hours.